new ticket based support system, get help with your head tracking setup faster!

TrackHat has made the switch to a new ticket based support system, to help our ever growing userbase get the support and assistance they need to get their head tracker up and running!

This is much better than email, as it allows us to share the workload over our small staff effectively, and help you get your problems solved as soon as possible.

To submit a new ticket, just head to the support page, then click the 'support' button at the bottom of the page.

Alternatively, you can head to

#headtracking #support #customerassistance


Returns and refund policy:


TrackHat ltd. warrants all products to be free of material and workmanship defects for a period of 30 days from date of purchase for all electronic components and 90 days for all non-electronic components. If a component is defective or was not correctly made, TrackHat ltd. will, at its sole discretion, repair or replace the item free of charge. This is a non-transferable warranty and does not cover normal wear and tear, or water damage, modifications, or any damages arising as a result of improper use. If your products do develop a fault, and need to be returned. TrackHat Ltd. will pay for return shipping of the items, up to £5.

Return shipping fees will not be covered if the unit is functioning normally, and returned purely due to dissatisfaction with the products. Refunds will be given via PayPal, on the original order transaction.