Welcome to the TrackHat support page!

F.A.Qs

  • What is the status of my order?
    If you check the order on your PayPal page, 'order processed' means it has been dispatched to you!
     

  • Is the Trackhat/Trackhat Clip compatible with TrackIR?
    Yes, they are both compatible with all models of the TrackIR sensor!
     

  • Is my favourite game compatible with the TrackHat opentrack software?
    Here is a full list of all games that the software is compatible with.

  • How can I get Trackhat to work with Microsoft FSX Steam Editon?
     

  • Can I use my own PS3 eye camera with the Trackhat/Trackhat Clip?
    Yes, but you must remove the Infrared filter from the device. newer PS3 eyes cannot have the infrared filter removed. You also have a high risk of breaking the unit. 

     

  • My TrackHat/Trackhat Clip/PS3 eye camera is not working.
    Please use the support button at the bottom of this page to start a new support ticket!
     

  • Why did I only receive an order confirmation from PayPal, and not Trackhat?
    We hate email spam, and the confirmation from PayPal is also confirmation of your order at TrackHat!

     

  • TrackHat opentrack is not detecting the points!
    No problem! Open TrackHat opentrack, start head tracking and open the options. Go to the camera tab, select automatic exposure, and the move the theshold slider until all points are detected.

     

  • When I look left, my head goes right! How do I reverse a view?
    Open the options in TrackHat opentrack, then go to the output tab. Then, tick the 'Invert' box next to the axis that you need changed!

Video: How to set up TrackHat opentrack

Video: How to set up mapping in TrackHat opentrack, and customize it for your game.

If you need assistance, please use the support button on the left to open up a ticket with our support system!

Returns and refund policy:

 

TrackHat ltd. warrants all products to be free of material and workmanship defects for a period of 30 days from date of purchase for all electronic components and 90 days for all non-electronic components. If a component is defective or was not correctly made, TrackHat ltd. will, at its sole discretion, repair or replace the item free of charge. This is a non-transferable warranty and does not cover normal wear and tear, or water damage, modifications, or any damages arising as a result of improper use. If your products do develop a fault, and need to be returned. TrackHat Ltd. will pay for return shipping of the items, up to £5.

Return shipping fees will not be covered if the unit is functioning normally, and returned purely due to dissatisfaction with the products. Refunds will be given via PayPal, on the original order transaction.